Privacy Policy
Last updated: December 2024
At ToyThrive, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website toythrive.com.
Information We Collect
We collect information that you provide directly to us when you:
- Place an order on our website
- Create an account or subscribe to our newsletter
- Contact us through our contact form or customer service
- Participate in surveys or promotions
Personal Information
When you place an order, we collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (for bank transfers, only the confirmation slip)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status
- Send promotional emails (only if you have opted in)
- Improve our website and customer experience
- Prevent fraud and enhance security
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Delivery Partners: To fulfill and deliver your orders
- Payment Processors: To process your payments securely
- Service Providers: Who assist us in operating our website
- Legal Authorities: When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. These include:
- SSL encryption for data transmission
- Secure password hashing
- Regular security updates and monitoring
- Limited access to personal data
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us:
- Remember your preferences
- Understand how you use our website
- Provide personalized content
- Analyze website traffic
You can control cookies through your browser settings. However, disabling cookies may affect some website functionality.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where applicable
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting purposes.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: info@toythrive.lk
- Phone: 0770446756
- Address: 21/1A IDH ROAD, KOLONNAWA, COLOMBO.